Return Policy
RETURNS
Our goal is to help match you with the product that is right for you. If you have any questions while shopping on our website please email us at support@activewow.com or DM us on Instagram and we’ll help you choose the product that is perfect for you and your needs.
Return Policy:
- Within 30 days all unopened items can be returned for a full refund. Refund given after product inspection
- Within 30 days, you may return all opened items for a store credit. Shipping not included in store credit
- After 30 days, all orders are final sale
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with safety seals intact.
To complete your return, we require a receipt or proof of purchase.
Active Wow will not refund the cost of shipping fees for the order you want to return. Customers are responsible for the cost of returns. Active Wow will not pay duties, brokerage fees or taxes on return shipments for international shipments. Shipping costs are non-refundable.
If you are shipping an item over $75 or shipping a return outside of the U.S, it is strongly suggested to use a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item and are not responsible for lost or stolen packages that do not reach us.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit.
If you are approved, then your refund or store credit will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@activewow.com.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items or products during promotional periods cannot be refunded.
EXCHANGES (if applicable)
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email along with photos to support@activewow.com.
Depending on where you live, shipping times for your exchanged product may vary.
GIFTS
Gifted products follow our standard return policy. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, minus the shipping cost. Once the returned item is received, a gift card code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, only if the order meets our return policy, and they will find out about your return.